Offer dining suggestions and local attractions, as well as set-up transportation for guests to off-site destinations. Actively seeking a new opportunity as a Front Desk Agent in a fast paced environment. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts, Compute bills, collect payments, and make change for guests, Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Consider the skills and experience listed in the job posting and work them into the objective. 20 Best General Objectives for Your Resume. Skills : Filing, Microsoft Word, Night Vision Software, WMS, Management, Customer Service, And Goal Accomplishment. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Maybe an objective is just what the doctor ordered. Kept records of all sales inquiries and actual sales. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. Front Office Manager Resume Samples & CV Format CAREER OBJECTIVE. Process all incoming and outgoing mail, provide coverage as needed and perform other duties as assigned. Objective. Strong relationships with sub-contractors and vendors, purchasing, finance, quality control, and guest services. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new hotel front desk agent job. Maintained client units with upkeep, scheduled cleanings, upgrades, and repairs. Working all shifts including night audit and helped out in the kitchen department for a few weeks. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you … Process all financial transactions with strict adherence to defined procedures, Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Complete documents as directed and to specifications, Greets, registers, and assign rooms to guest, Six months related experience and/or training preferred; or equivalent combination of education and experience, Must be proficient in Microsoft applications (Excel, Access, Word), Must be able to read and write in English and have good verbal communicating skills, The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear, Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision, While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions, Exposure to unrestricted second-hand smoke in guest areas, Greet, register, and assign rooms to guests of the hotel, Keep records of room availability and guests' accounts using hotel computer systems, Transmit and receive messages, using telephones or telephone switchboards, Follow and complete items on Guest Services AM/PM checklist, Explain proper use of keys system and insures the guests satisfaction with their room, Audit current registration cards to computerized information, Minimum of six months related experience and/or training; or equivalent combination of education and experience, Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders. Find out how to present your expertise in the most effective resume format. This way, you can position yourself in the best way to get hired. In addition to front desk/reservations, I was also fully trained as a breakfast attendant/prep and partially trained in housekeeping. Whether it’s at a hotel reception or at the local … A Front Desk Agent is the first point of contact, working at the front desk; these agents will receive guests, clarify their doubts, and execute the associated job description. Put together the perfect front desk agent job description? Accountable for the physical security of the facilities to prevent and deter theft/fraud. Evaluated and follow-up with all guest relations, complaints and administered proper use of market metrics for owner improvements and guest satisfaction. Managing guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Booked special reservations for guests at various locations such as restaurants & shows. Verifying registration cards against the computer to ensure accuracy of name, type of payment, rate, and market segment. Handling guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio. Use this hotel front desk agent CV template as the starting point for your own job-winning CV! Received telephone calls and directed them to the appropriate recipient. Although resume objectives have been largely replaced by career summaries, an objective can still help you get noticed. Does your medical assistant resume need a check-up? Trained front desk personnel in all facets of front desk duties and responsibilities. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. Front Desk Agent Resume Objective. Complete medical records requests following company guidelines and in compliance with HIPPA. Coordinated room updates and maintenance with appropriate hotel personnel. Skills : Trilingual Spanish, French, English, Customer Service, Proficient In All Windows Applications Especially Excel. Utilize operational systems to process purchases of at&t products and services. greeting guests with a professional demeanor, performing check-in and check-out duties, obtaining information from guests, assigning rooms and handling keys, answering phone calls, checking and sending emails, informing guests about hotel amenities and offerings, providing local information on site seeing and shopping places to guests and performing related clerical tasks. Headline : 6 years of experience as a Front Desk Agent is seeking a position which would allow me to grow and utilize supervisory skills. Try Now! Promotional services including attending various community/business events and social media outreach attempts. Responsible for ensuring guest satisfaction responded to all guest complaints. Handling reservations for guests, hosted and served at the in-house restaurant grille 22. Partnering with neighboring hotels for alternative booking solutions when needed. Working in the mornings at our buffet style breakfast bar where I prepared omelets at our 'omelet station' i also restocked and cooked all foods served, after which I would clean up and prepare for the next day. No need to think about design details. Resume SamplesThis page provides you with Front Desk Agent resume samples to use to create your own resume with our easy-to-use resume builder. Handle guest check in and checkouts professionally and in a welcoming and specialized manner. Mirroring exact terms can help if the employer uses an Applicant Tracking System to sort through resumes … Use the following front desk agent resume sample as a guide to create your own professional resume. Front Desk Associate I Resume. Objective : 3 years of experience as a Front Desk Agent is looking to have a fulfilling career that will able to gain experience and be a well-rounded professional. Front desk personnel are the face of your business. Verify customers' credit, and establish how the customer will pay for the accommodation. Download Hotel Front Desk Agent Resume Sample as Image file, Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests, Interact with Hotel Sales Manager on bookings, Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms, Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Coordinated with contractors and made arrangements for road shows with event organizers. Resume Length. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims and reports problem areas. Ensuring all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Resolving guest relations and complaints on a daily basis before escalating to higher management. Front Desk Agent Resume Preparation. Communicating with all hotel departments to ensure a smooth workday, I make it my goal every day to make sure the incoming gets know the layout of the day and what to expect. The office manager resume objective. Hotel Front Desk Agent Resume Examples. Skills : MS Office, Cash Handling, Customer Service, Management, Event Planning And Coordinating, Staff Training. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Front Office Agent Resume Example. Process credit and debit transactions including pre-check in authorizations and final billing methods. Perform room availability “call around’s” to competitors, Responsible for the confidentiality and security of guest information within the system, Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events, Respond to reasonable guest requests or place guest in contact with appropriate person for assistance, Proficient in Box Office Ticketing system, Effective in communication to all departments including efficiency in radio communication, Familiar with safe handling of cleaning product, equipment and supplies, Able to work flexible hours including evenings, weekends, holidays, Deals with simple and complex concepts effectively, Ability to identify circumstances or incidents that require the notification and/or approval of others, Professional, personable manner, able to perform various duties at once, Ability to effectively work independently and as part of a team, Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies, Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task, Ability to work at a fast pace with a sense of urgency, Outgoing personality and demonstrate friendliness and enthusiasm, Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, Ability to deliver exceptional guest service at all times, Communicate with all departments regarding in house VIPs and any special needs, Promote and sell special hotel programs, special rate packages, and upgrades when appropriate, Maintain house bank and handle all checks and cash according to Zia Park policies and procedures, Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, Be knowledgeable of all emergency procedures and company policies, This person must have good communication skills as well as the ability to lift, pull and push a moderate weight, Responsible for taking reservations and accurately inputting into the computer system, Answer inquiries of room rates, outlets and room locations, Keep up to date with knowledge of phone system, Handle all guests’ special requests in a professional manner, Complete all necessary projects by the assigned times.
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